Kriyaapp's Terms and Conditions — Complete User Guide

1 General Terms & Conditions

Kriyaapp is a licensed online gaming and entertainment platform. These Terms and Conditions ("Terms") form a legal agreement between Kriyaapp and its users. By accessing Kriyaapp via website, mobile site, or app, these Terms apply to you.

These Terms have been prepared with Bangladeshi users in mind. However, Kriyaapp operates in accordance with international laws and regulatory standards.

2 Account Register

When creating an account on Kriyaapp, you must provide accurate and complete information. Accounts registered with false information may be closed at any time and any balance may be forfeited.

• Each individual may hold only one account.
• Account details must be in your own name and match the name on your payment method.
• It is the user's responsibility to keep their account password confidential.
• Using another person's account is strictly prohibited.
• Withdrawals may be restricted until KYC verification is complete.

3 Age Verification & Identity Confirmation

Kriyaapp reserves the right to verify a user's age and identity at any time. As part of the KYC (Know Your Customer) process, the following documents may be requested:

• National ID (NID), passport, or driving license.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

Kriyaapp reserves the right to suspend withdrawals until the verification process is complete. This is not a penalty — it is done for your protection.

4 Deposits & Withdrawals

Kriyaapp supports multiple payment methods, including mobile banking and e-wallets. All transactions are secured with SSL encryption.

• Deposits are generally credited to your account instantly.
• Withdrawal requests may take anywhere from 15 minutes to 24 hours to process.
• Withdrawals must be made using the same payment method used for the deposit.
• The minimum deposit amount is BDT 100, and the maximum is determined by your account level.
• The minimum withdrawal amount is BDT 500.
• Unusual or suspicious transactions may be held for review.

5 Bonuses & Promotions

Kriyaapp offers a range of bonuses — welcome bonuses, deposit bonuses, cashback, free spins, and VIP rewards. Each bonus comes with its own terms and conditions.

• Each bonus offer comes with specific wagering requirements (typically 20x–40x).
• A minimum deposit may be required to qualify for a bonus.
• The welcome bonus is available once per new account only.
• Bonuses are generally valid for 7–30 days.
• Some games do not contribute to bonus wagering requirements, or contribute at a reduced rate.
• Kriyaapp reserves the right to modify or discontinue any bonus offer at any time.

6 Gaming Rules

All games on Kriyaapp are powered by certified RNG (Random Number Generator) technology and undergo regular independent audits. Every game outcome is completely fair and unbiased.

• Any concerns about game outcomes must be reported to live support.
• If a game is cancelled due to a technical error, bets will be refunded.
• If a game is interrupted due to connectivity issues, Kriyaapp will make a decision based on server logs.
• Some games have a maximum bet limit, especially when playing with bonus balance.
• The dealer's decision is final in Live Casino games.

7 Prohibited Activities

The following actions are strictly prohibited on Kriyaapp and may result in account closure and balance forfeiture:

• Creating multiple accounts.
• Using a false identity.
• Abusing the bonus system.
• Using software, bots, or automation tools to gain an unfair advantage.
• Using kriyaapp for money laundering or any other financial crime.
• Harassing or defrauding other users.
• Attempting to find or exploit security vulnerabilities in the system.

8 Account Closure & Suspension

Kriyaapp may close or suspend an account under the following circumstances:

• Violation of terms and conditions.
• KYC verification failed.
• Suspicious financial activity.
• Instructions from regulatory authorities.
• At the user's own request.

Before closing an account, Kriyaapp will generally notify the user, unless it is an urgent security matter.

9 Responsible Gaming

Kriyaapp firmly believes that gaming should be a form of entertainment, not a solution to financial problems. That's why we have put several responsible gaming safeguards in place on our platform.

• Set your own daily, weekly, and monthly deposit limits.
• Gaming breaks available for a set period of time.
• Option for permanent self-exclusion.
• Our support team may reach out if signs of excessive gaming are detected.

If you feel you are unable to control your gaming, Responsible Gaming You'll find detailed information and support options on the page.

10 Dispute Resolution

If you have a dispute with Kriyaapp, please contact us first via live chat or email. We always aim to resolve issues in a friendly and cooperative manner.

• An initial response will be provided within 48 hours of submitting a complaint.
• We will aim to resolve complex matters within 7 business days.
• If you are not satisfied with Kriyaapp's decision, you may escalate the matter to the relevant licensing authority.

11 Changes & Updates

Kriyaapp reserves the right to update these Terms and Conditions at any time. Users will be notified at least 7 days in advance of any significant changes.

Continued use of kriyaapp after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

Other important documents related to these Terms — such as the Privacy Policy and Responsible Gaming guidelines — should be read alongside them.